Questions
Clarity beforeyou commit.
Answers about our services, evidence, responsibilities and next steps.
Do I need a Snapshot before a deeper review?
No. The Snapshot is a useful starting point when you want an initial view, but it is not a prerequisite. If you already know the question you need answered, you can enquire directly about a focused review.
How is the Snapshot different from a deeper review?
The £250 Cyber Risk Snapshot is conversation-led: a questionnaire, a 30-minute consultation and a written priorities summary. It does not independently verify controls or access your systems.
A focused review examines agreed evidence. Its scope, methods, deliverables, timing and fee are set out in a separate proposal before any work begins.
Can you work with our existing IT provider?
Yes. We help clarify priorities and responsibilities, review agreed evidence and support constructive conversations with your IT provider. We do not replace them, and technical changes remain with the people assigned to them.
Will you need access to our systems?
Not for the Snapshot. A deeper review may use interviews, documents and customer-led demonstrations. Any system access or technical testing is only carried out where it has been explicitly scoped and authorised in writing.
What if you contacted us about a public observation?
A public observation is an invitation to validate a concern together. It is not proof of a breach or a judgement about safeguards we have not examined. We will first confirm its relevance and consider the safeguards you already have.
Do you sell software or managed services?
No. Our advice is vendor-neutral. The aim is clarity and prioritisation, not selling tools, licences or monitoring services.
What happens after the report?
The report is yours to keep and share with your team, advisers and IT provider. Some businesses stop there. Others choose a scoped review, defined follow-through support or a periodic review. There is no obligation to purchase further work.
When will the Snapshot be delivered?
Allow around 15–20 minutes for the questionnaire. The consultation is normally arranged within five business days of completion, subject to availability, and the written summary is targeted within three business days after the call.
Can I cancel a Snapshot?
A full refund is available if cancellation is requested before the questionnaire is reviewed. Once the questionnaire has been reviewed or the consultation has taken place, the service is considered delivered. Reasonable notice to reschedule the call will be accommodated.